FAQs on Micro Focus License Verification

What is Micro Focus’ license verification policy?

Micro Focus’ license verification policy is governed by the principles set out in Micro Focus’ License Compliance Charter which can be read here.

Micro Focus takes the protection of its intellectual property very seriously. It has invested heavily in its products, through development and acquisition and has a responsibility to its shareholders to protect the value and integrity of its intellectual property and manages its licensing through license agreements with its customers. Along with other leading software suppliers, Micro Focus has developed a License Verification policy to assist in protecting its intellectual property.

If Micro Focus becomes aware that a customer may have or be at risk of having a licensing issue it will write to the customer explaining that there may be a licensing issue and requesting the provision of deployment, usage and other relevant information as required under the license agreement. This may be requested in the form of completion by the customer of a license verification questionnaire, an assessment by a Micro Focus representative, a mutual system review and/or an onsite data collection performed by a Micro Focus or third party auditor.

If a license issue is discovered, Micro Focus will propose a resolution to enable the customer to obtain the correct licenses. Micro Focus’ Global Compliance Team is committed to working with customers to resolve any licensing issues quickly, amicably and commercially, with minimum disruption to our customer’s business. We expect to resolve issues within 30 days of first contacting a customer. In return, we expect our customers to co-operate with us by providing complete information and to resolving identified licensing issues promptly.

What causes licensing issues of Micro Focus' products

Licensing issues can happen unintentionally. Micro Focus does understand that mergers or acquisitions within our customer organisations, changing deployment practices, lack of license management and simple misunderstandings about license requirements typically cause questions or concerns about whether an organisation is correctly licensed. We welcome our customers letting us know of any licensing issues they anticipate or come across so that they can be resolved swiftly.

Examples of causes of licensing issues:

  • Mergers or acquisitions within customer organisations (Micro Focus’ licenses are not freely transferable)
  • Users not ensuring they know the detail of applicable licensing terms
  • Users assuming that old End User License Agreement terms apply to later products (just as our products evolve, so too do Micro Focus’ licensing models need to change from time to time).
  • Change of use (for example, starting batch or online use) by the user of Micro Focus’ products
  • Change of hardware environment (for example, increased CPU/core count)
  • Change of people/knowledge base within customer organisations
  • Deployment outside of the licensed territory
  • Deployment or use by third parties.
  • Implementing new applications (purchase of application licenses without obtaining any or sufficient deployment licenses)
  • Installation of unlicensed software

How will Micro Focus work with us on licensing issues?

Micro Focus takes a firm and fair approach to resolving licensing issues with customers in a consultative manner. Micro Focus’ license verification process supports customer understanding of license options and helps to identify and resolve licensing issues. Customers can read more about the license verification process here.

How long will a license verification process take to assess use and resolve any issues?

If Micro Focus identifies an apparent licensing issues situation, it will write to the customer explaining that Micro Focus believes there may be an issue and will expect to resolve any licensing issue within thirty days. Further details of the stages involved in the license verification process can be found

Who can we contact for help?

You can request support at any time via email to licensingsupport@microfocus.com. Customers who are engaged in a license verification process may escalate their concerns within the Micro Focus organization by contacting Micro Focus’ Global License Verification Director in the first instance (dirglv@microfocus.com), President of Sales or Chief Operating Officer.